2. Cases not covered by warranty (Requires paid repair service)<\/h3>\n\n- Damage caused by natural disasters, fires, floods, lightning strikes, and unstable power supply.<\/li>\n
- Unauthorized dismantling, repair, or technical interference by third parties not authorized by Hyunwoo.<\/li>\n
- Using non-genuine ink, pretreatment solutions, or supplies can lead to printhead clogging or damage to the ink delivery system.<\/li>\n
- The fault is due to incorrect operating procedures and failure to perform regular maintenance\/cleaning as instructed by the technician.<\/li>\n<\/ul>\n
3. Warranty and Maintenance Acceptance Process (Maintained 365 days a year)<\/h3>\n\n- Step 1:<\/strong> Customers contact the technical hotline. 0767 66 88 44<\/strong> Or submit a support request.<\/li>\n
- Step 2:<\/strong> Technicians can diagnose problems remotely via video call\/UltraViewer\/TeamViewer.<\/li>\n
- Step 3:<\/strong> If remote troubleshooting is not possible, Vietnamese-Korean technicians will be on-site at the customer's factory within 24-48 hours to resolve the issue.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/hyunwoovietnam.vn\/wp-content\/uploads\/2026\/10\/hyunwoovietnam-bao-hanh.webp\")
<\/p>\n
B. RETURN AND REFUND POLICY<\/h2>\n1. Return and exchange conditions<\/h3>\n
Customers are entitled to product replacement or a refund in the following cases:<\/p>\n
\n- The ink cartridges and components delivered did not match the type, product code, or quantity ordered.<\/li>\n
- The ink cartridges were damaged, leaking, or had broken seals before delivery.<\/li>\n
- Components and equipment detect technical defects from the manufacturer right at the time of inspection and handover.<\/li>\n<\/ul>\n
2. Timeframe and return policy<\/h3>\n\n- Deadline for notifying about returns\/exchanges:<\/strong> Within 48 hours of receiving the goods.<\/li>\n
- Return\/Exchange Processing Time:<\/strong> Within 3-7 business days of Hyunwoo receiving the returned item.<\/li>\n
- Product requirements:<\/strong> Returned products must have their original seals, labels, and packaging intact and must not have been used (for ink cartridges and supplies).<\/li>\n<\/ul>\n
3. Refund method<\/h3>\n
In the event that no replacement product is available or both parties agree to cancel the order, Hyunwoo will refund the customer via bank transfer within 3-5 business days.<\/p>","protected":false},"excerpt":{"rendered":"
A. BROTHER GTX PRINTER WARRANTY & MAINTENANCE POLICY 1. Warranty Conditions The product is covered by a warranty\u2026<\/p>","protected":false},"author":1,"featured_media":246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":1,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions"}],"predecessor-version":[{"id":258,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions\/258"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media\/246"}],"wp:attachment":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
3. Warranty and Maintenance Acceptance Process (Maintained 365 days a year)<\/h3>\n\n- Step 1:<\/strong> Customers contact the technical hotline. 0767 66 88 44<\/strong> Or submit a support request.<\/li>\n
- Step 2:<\/strong> Technicians can diagnose problems remotely via video call\/UltraViewer\/TeamViewer.<\/li>\n
- Step 3:<\/strong> If remote troubleshooting is not possible, Vietnamese-Korean technicians will be on-site at the customer's factory within 24-48 hours to resolve the issue.<\/li>\n<\/ul>\n
<\/p>\n
B. RETURN AND REFUND POLICY<\/h2>\n1. Return and exchange conditions<\/h3>\n
Customers are entitled to product replacement or a refund in the following cases:<\/p>\n
\n- The ink cartridges and components delivered did not match the type, product code, or quantity ordered.<\/li>\n
- The ink cartridges were damaged, leaking, or had broken seals before delivery.<\/li>\n
- Components and equipment detect technical defects from the manufacturer right at the time of inspection and handover.<\/li>\n<\/ul>\n
2. Timeframe and return policy<\/h3>\n\n- Deadline for notifying about returns\/exchanges:<\/strong> Within 48 hours of receiving the goods.<\/li>\n
- Return\/Exchange Processing Time:<\/strong> Within 3-7 business days of Hyunwoo receiving the returned item.<\/li>\n
- Product requirements:<\/strong> Returned products must have their original seals, labels, and packaging intact and must not have been used (for ink cartridges and supplies).<\/li>\n<\/ul>\n
3. Refund method<\/h3>\n
In the event that no replacement product is available or both parties agree to cancel the order, Hyunwoo will refund the customer via bank transfer within 3-5 business days.<\/p>","protected":false},"excerpt":{"rendered":"
A. BROTHER GTX PRINTER WARRANTY & MAINTENANCE POLICY 1. Warranty Conditions The product is covered by a warranty\u2026<\/p>","protected":false},"author":1,"featured_media":246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":1,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions"}],"predecessor-version":[{"id":258,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions\/258"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media\/246"}],"wp:attachment":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n
B. RETURN AND REFUND POLICY<\/h2>\n1. Return and exchange conditions<\/h3>\n
Customers are entitled to product replacement or a refund in the following cases:<\/p>\n
- \n
- The ink cartridges and components delivered did not match the type, product code, or quantity ordered.<\/li>\n
- The ink cartridges were damaged, leaking, or had broken seals before delivery.<\/li>\n
- Components and equipment detect technical defects from the manufacturer right at the time of inspection and handover.<\/li>\n<\/ul>\n
2. Timeframe and return policy<\/h3>\n
- \n
- Deadline for notifying about returns\/exchanges:<\/strong> Within 48 hours of receiving the goods.<\/li>\n
- Return\/Exchange Processing Time:<\/strong> Within 3-7 business days of Hyunwoo receiving the returned item.<\/li>\n
- Product requirements:<\/strong> Returned products must have their original seals, labels, and packaging intact and must not have been used (for ink cartridges and supplies).<\/li>\n<\/ul>\n
3. Refund method<\/h3>\n
In the event that no replacement product is available or both parties agree to cancel the order, Hyunwoo will refund the customer via bank transfer within 3-5 business days.<\/p>","protected":false},"excerpt":{"rendered":"
A. BROTHER GTX PRINTER WARRANTY & MAINTENANCE POLICY 1. Warranty Conditions The product is covered by a warranty\u2026<\/p>","protected":false},"author":1,"featured_media":246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":1,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions"}],"predecessor-version":[{"id":258,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/posts\/257\/revisions\/258"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media\/246"}],"wp:attachment":[{"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hyunwoovietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Return\/Exchange Processing Time:<\/strong> Within 3-7 business days of Hyunwoo receiving the returned item.<\/li>\n
- Deadline for notifying about returns\/exchanges:<\/strong> Within 48 hours of receiving the goods.<\/li>\n